Shipping policy

Shipping Policy

Updated: December 29, 2025

🎯 Order Processing

Processing Time: 1-3 business days (Mon-Fri, excluding Ukrainian holidays)
Custom Orders: 5-7 business days
High Demand Periods: +2-3 days (Black Friday, Christmas, etc.)

🌍 Worldwide Coverage

Ships from: Ukraine (Kyiv region)
Domestic (Ukraine): 2-5 business days
USA/Canada: 7-14 business days
EU: 5-7 business days
Australia/Asia: 10-20 business days
Tracking: Full tracking on ALL orders

💰 Customs & Duties

Buyer Responsibility: Shipping to the USA - all taxes are included in the price. Other countries are calculated separately by the buyer
Declared Value: Actual order value (no under-declaring)
Prohibited Items: None - all wood carvings ship worldwide

📦 Packaging & Insurance

Secure Packaging: Dense and rigid cardboard, with a reinforced wooden frame and an additional layer of pinplast inside. 100% protection
Fragile Labels: Applied to all shipments
Insurance: Full order value covered

🔍 Tracking Your Order

Processing confirmation email (Day 1)
Shipped + tracking number (1-3 days later)
Live tracking via UPS/Ukrposhta apps
Delivery confirmation

⚠️ Shipping Restrictions

No PO Boxes: Street address required
Remote Areas: +2-5 days extra delivery time
War Zones: Limited service (check availability)

🛡 Lost/Damaged Shipments

Report within: 30 days of tracking "Delivered"
Full Refund/Replacement: For proven lost/damaged items
Required: Unboxing video + photos

Import Duties and Taxes

You are solely responsible for any import duties, taxes, customs fees, or other charges imposed by your local authorities upon delivery of your order. If you refuse to pay such charges, or otherwise fail to complete any required customs clearance, the shipment may be returned, abandoned, or destroyed by the carrier or customs. In such cases, we will not issue any refund or compensation for the product, shipping costs, or any related fees.

📞 Contact Us

Email: info@dfadecor.com
Response Time: 24 hours (business days)
WhatsApp: +380 63 279 3863